Customer Support Simplified with AI
The most affordable AI live-chat support for businesses
Last Updated: November 17th, 2024.
Answer: HelperHat is an AI-powered customer support service designed to assist businesses in providing affordable & reliable customer service from their websites. By installing HelperHat on your website, your business can offer 24/7 AI-powered customer support, ensuring that customer inquiries are handled efficiently, quickly, and accurately.
Answer: HelperHat works by integrating an AI-powered chat support tool directly onto your website. Once installed, HelperHat can provide real-time, automated customer support via live chat to your website's visitors and customers. HelperHat uses the content from your website as well as any files you upload to provide the most quick, efficient, and accurate customer support responses.
Answer: HelperHat can be integrated into 99.99% of all websites in the world. This includes popular platforms like WordPress, Shopify, Wix, Squarespace, and custom-built websites. As long as you can add the HelperHat installation code to your site, you can use our service.
Answer: Yes, to use HelperHat, you need to have a subscribed (paid) account or be a team member of an existing subscribed account. This ensures that all users have access to the full range of features and support services that HelperHat offers.
Answer: HelperHat delivers highly accurate responses by leveraging detailed information directly from your website and any uploaded supporting files during the setup process, ensuring up-to-date and precise replies. HelperHat makes use of advanced AI models as well as Retrieval Augmented Generation (RAG) architecture to quickly find and respond to customer support inquiries for your business.
Answer: Chats in HelperHat are organized into four main tabs: HelperHat, Inbox, Done, and Trash. Each tab serves a specific purpose, making it easy to manage customer interactions efficiently.
Answer: The HelperHat tab contains all incoming messages, where HelperHat's AI provides real-time automated support. Using information from your website and any uploaded supporting files, HelperHat responds quickly and accurately, minimizing the need for live agent involvement. If further assistance is required, the message is moved to the Inbox tab for human intervention when you switch it to live support.
Answer: The Inbox tab is for messages that need live agent assistance after the customer has already interacted with HelperHat's AI and hasn't resolved their issues. Messages are moved here when a human agent takes over to provide personalized support.
Answer: The Done tab is where messages are moved after being manually marked as resolved by you or another team member. If the customer contacts you again, their message will be automatically returned to the HelperHat tab to receive AI support again.
Answer: The Trash tab is for messages marked as unnecessary or spam. Customers linked to these messages will no longer receive support from HelperHat's AI. You can move messages back to the Inbox for live agent support or delete them permanently. You also have the option to permanently remove the customer from here.
Answer: HelperHat focuses on providing only business-related information, which helps to deter spammers over time. HelperHat also tags customers with potential spam messages as spam for you to easily move them to trash. This allows you or your live agents to spend time efficiently on genuine customer inquiries. Since website visitors must first interact with HelperHat's AI customer support representative before requesting live support, spam is deterred significantly in this process.
Answer: Yes, as a business owner, you can authorize multiple team members to manage customer support through HelperHat by adding their email addresses to your account. This ensures that your customers receive timely and effective support from various team members when AI isn't enough.
Answer: HelperHat provides the flexibility for businesses to manually intervene in AI chats when required, ensuring that customers receive the appropriate level of personalized customer support.
Answer: Yes, HelperHat allows you to customize the chat bubble to match your website's branding by letting you choose from 20 vibrant and colorful icons.
Answer: Yes, HelperHat provides push notifications and emails to alert you and your authorized team members whenever a client requests to speak with a live agent. This ensures that live support requests are promptly attended to, allowing business owners or team members to handle them personally and maintain high customer satisfaction.
Answer: No, HelperHat is designed to handle unlimited customer support inquiries simultaneously, providing real-time responses without delay. This makes it ideal for businesses that experience high volumes of customer inquiries, especially during peak times.
Answer: It is not possible to change the website associated with your Business profile once it has been created. If you need to update your website, you will need to create a new Business profile with the updated website information.
Answer: On rare occasions, websites protected by services like Cloudflare's Bot Fight Mode, Akamai's Bot Manager, Sucuri's Web Application Firewall (WAF), or similar systems may block HelperHat's automated scraping capabilities. These protections can mistakenly block legitimate, authorized automated access. To avoid this, we recommend temporarily disabling these features during the onboarding phase with HelperHat to allow proper content analysis. Once onboarding is complete, you can re-enable these protections without affecting your website's operations.
Please Note: HelperHat uses your website's
sitemap and robots.txt files to analyze and learn about your
business. The sitemap helps HelperHat find all the publicly available webpages on your site.
If your website doesn't have an easily accessible sitemap, HelperHat will not be able to
operate correctly for your business.
Answer: If you've already installed HelperHat on your website, you can test it from there as a new or existing customer. If you're using the HelperHat Web, iOS, or Android app, simply tap the play icon ( ) inside the rectangular TV symbol to test HelperHat responses.
Answer: By default, the business creator (the first team member of a business) on HelperHat is an admin. Admins have full control over the business account, including the ability to add new team members as admins. In contrast, agents are team members who can perform all business-related tasks, except for the following: adding, removing, or editing team members, updating billing details, managing subscriptions, and deleting the business account.
Answer: HelperHat supports the following file types to be
shared during live-chats between Customers and Businesses:
txt, csv, md, json, html,
htm, pdf, docx, xlsx, pptx,
odp, odt, ods, xml, xsl,
jpg, jpeg, png, webp, heic,
gif, and avif. Since HelperHat's AI is multi-modal, it can analyze
and respond to customer inquiries of any of these file types as well.
Please Note: All files must be 20MB or less before sending.
Answer: HelperHat supports the following file types to be
uploaded during onboarding as well as from
Settings Page
to learn about your business and provide accurate and helpful customer support:
txt, csv, md, json, html,
htm, pdf, docx, xlsx, pptx,
odp, odt, ods, xml, and
xsl. HelperHat's AI can easily learn from these files and provide accurate
& helpful customer support.
Please Note: All files must be 20MB or less before uploading.
Answer: You can permanently delete your account by accessing the Account Page on the HelperHat website. If you delete your account, all associated data will be permanently removed and HelperHat support will be permanently disabled.
Please Note: You must unsubscribe from HelperHat first before deleting your account.
The most affordable AI live-chat support for businesses