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How to Install FAQs Pricing

Can children use HelperHat?

Updated May 28, 2026 · Privacy, Security & Compliance

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General9

What is HelperHat?
How can HelperHat help my business?
How does HelperHat work?
Can HelperHat work on any website?
Do I need a subscription to use HelperHat?
Is there a limit to the number of inquiries HelperHat can handle at once?
How accurate and up-to-date are HelperHat's answers?
Is HelperHat accessible to users with disabilities?
How can I contact HelperHat support?

Getting Started & Installation16

What installation options does HelperHat support?
How do I add HelperHat to my website?
How can I test HelperHat's responses on my business website?
How can I test HelperHat's responses from inside the business app?
Does testing HelperHat count toward my Total AI Messages usage?
What information does HelperHat use from the customer's current webpage?
Can I pass custom website data into HelperHat?
How do trusted domains protect my HelperHat widget?
Can I open HelperHat from my own website button or link?
How do I get a QR code for my business's HelperHat?
When should I use the floating widget, iframe, direct link, or QR code?
How does HelperHat decide whether the website widget should appear?
What should I check if the HelperHat widget is installed but not visible?
Can I install the same HelperHat on multiple domains or subdomains?
Can I install multiple HelperHat businesses on the same webpage?
Will HelperHat slow down my website?

AI Knowledge & Answers17

How does HelperHat create its knowledge base?
How often does HelperHat update its knowledge base?
How can I force HelperHat to relearn my website content?
What file types can I upload for AI learning?
How does HelperHat use uploaded knowledge files?
Why might HelperHat not learn some website content?
What happens when HelperHat cannot find the right knowledge?
Can customers see what sources HelperHat used?
How does HelperHat use attachments when answering?
What do HelperHat's AI response statuses mean?
Can HelperHat answer private order, booking, or account questions?
Can HelperHat cancel orders, issue refunds, book appointments, or make account changes?
What content should I give HelperHat so it answers customers well?
How can I improve HelperHat's answers if they are incomplete or outdated?
Does HelperHat automatically learn permanent answers from chat conversations?
What happens if my website has many pages?
What are the limits for knowledge file uploads?

Customer Chat Experience20

What can customers send in chat?
How do I use message actions?
How do fullscreen video controls work?
Can customers and agents use voice input?
Can customers or agents reply to a specific message?
How do links work inside chat messages?
Can customers or agents send GIFs?
How can a customer resume an old conversation?
What happens if a customer clears their conversation history?
How can a customer rate a particular message?
How can a customer rate a conversation?
How does HelperHat open on desktop and mobile?
Why was a chat attachment rejected or compressed?
Why does HelperHat ask for microphone permission?
Can customers choose the language they use in chat?
Why does the same customer sometimes get a new conversation?
How does chat scrolling remember my reading position?
How do I take photos or record videos in HelperHat?
How does the camera follow my phone orientation?
What do photo and video loading indicators mean?

Live Agent Workflow11

What does it mean to Switch to Live Support?
What happens when a customer requests a live agent?
What happens if no live agent is available?
How can I disable or enable live agent availability?
Can I choose whether customers provide email or phone before live support?
Can multiple team members handle live chat simultaneously?
Can team members respond from multiple devices?
Can HelperHat translate customer and live-agent messages?
What happens when a team member is not available to respond?
What notifications does HelperHat send to my team?
When does HelperHat reply with AI support?

Inbox, Conversations & Contacts9

What is the purpose of the HelperHat, Inbox, Done, and Trash tabs?
How do pinned conversations work?
How does HelperHat identify and label spam conversations?
How are my customers' contact details collected?
How can I export contacts as a CSV file?
How can I contact customers outside of HelperHat?
What does Delete Forever do?
Can I move conversations between HelperHat, Inbox, Done, and Trash?
What is the difference between a customer conversation and a contact?

Customization & Settings9

Can I customize the HelperHat chat icon?
How can I switch the placement of the HelperHat chat icon?
How can I add a popup message to the HelperHat icon?
How do I customize the HelperHat welcome message?
Can I add custom buttons to the chat interface?
How do I change the customer chat window appearance?
How do I change the HelperHat app appearance on my device?
How long should custom chat button labels be?
Can I turn off the popup while keeping the chat bubble?

Team, Account & Business17

How can I update my account details?
How do sign up and sign in work?
What should I do if my verification or password reset link is expired?
How do I create a new business on HelperHat?
Does each business require a separate subscription?
How do I view subscription details and manage billing?
Can I manage multiple businesses on HelperHat?
How do I update my business name, logo, or website?
How do I manage team members?
How do team invitations work?
What is the difference between an admin and an agent?
Which settings require an admin?
Why can't I use the mobile app after signing in?
What happens to my personal data if my businesses are inactive?
How can I delete my personal account?
What happens to business data if a subscription is inactive?
How can I delete my business account?

Report an Issue8

How do I report a problem with HelperHat?
Does shaking my phone automatically attach a screenshot?
Can I remove the automatic screenshot or add my own?
What are the size and quality limits for issue-report screenshots?
Who can view screenshots attached to an issue report?
What happens after I submit an issue report?
What happens if an issue report or screenshot fails to save?
Do I need to update the app for issue-reporting improvements?

Analytics & Reporting4

What kind of analytics does HelperHat provide?
Is HelperHat analytics data collected in real time?
How can I use HelperHat analytics to improve support?
Why does my Analytics page show little or no data?

Billing & AI Usage14

What counts as an AI message?
How many AI messages are included?
Where can I monitor AI message usage?
Do unused AI messages roll over?
Do live-agent messages count toward AI message usage?
How does the free trial work?
What happens if I cancel or lose my subscription?
What payment methods does HelperHat accept?
How is billing handled for additional AI messages?
Can I cancel my subscription at any time?
Do you offer discounts for educational institutions and non-profits?
Are there any hidden fees or additional charges?
Do you offer annual billing at a discount?
How do refunds work if I cancel my subscription?

Privacy, Security & Compliance6

What data does HelperHat collect to provide support?
Does HelperHat sell personal information?
Where is HelperHat data stored and processed?
Who can see customer chats and contact details?
Can children use HelperHat?
How can I access, update, export, or delete my HelperHat data?

Answer

No. HelperHat is not directed at children under 18, and users under 18 cannot use HelperHat.

Related questions

What data does HelperHat collect to provide support?
How can I access, update, export, or delete my HelperHat data?

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